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ac·count·abil·i·ty
: the quality or state of being accountable; especially : an obligation or willingness to accept responsibility or to account for one’s actions
re·spon·si·bil·i·ty
1 : the quality or state of being responsible; as a : moral, legal, or mental accountability b : reliability, trustworthiness
2 : something for which one is responsible
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The meat market in Lewisville, Texas is a landmark. Not only does the meat market sell meat, it serves great lunches, including outstanding BBQ, homemade pies, etc. Every year, we hold a “Rib Off” at the Service Roundtable where we buy ribs from three different restaurants and conduct blind taste tests for the sauce and meat. The meat market wins every time it’s in the competition.
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Salespeople are paid hourly according to skill level and licensing or skills training achievement. Aim for a consistent hourly rate for the position. Overtime applies according to state and federal wage and hour laws.
Use a Bonus Plan to reward production over Goal. Performance at Goal is what is expected of those who hold the Position of Salesperson.
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Having read a great deal of books on businesses and what it means to operate a successful one, we’ve come to the conclusion that everyone has a great deal to say on the subject. Enough to fill aircraft carriers, in fact. So where does one start?
That’s why when we work with a contractor to help improve his business, we try to summarize the best of what we’ve learned and what we’ve seen work in successful companies. And we have found that the best place to start is with the knowledge that every act, every day, requires accountability.
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Do you know if your prices are right? Do you know if you are properly bidding your Jobs?
The bottom line is the bottom line. Hurray for you…if you are making all the money you want, if you are providing a real retirement investment program for yourself and your team members and if you could take a major hit to your business (disaster, disability, divorce?) and still be in positive cash flow. If so, you can stop right here.
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“The first mistake of public business is going into it.” ~ Benjamin Franklin
In current political discussions, we hear how it would be a good idea to run our government like a business. There is a steady call for more businesspeople in elected positions.
The problem with that is, most business people are poor business people.
Business drives the economy. Particularly small business. I suggest we pause this political discussion long enough to consider the current state of our businesses. Perhaps we could fix the economy by fixing our businesses.
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What really makes customers want to do business and continue doing business with a particular service company? If the customer continues to be a loyal client for life, it always relates back to quality. Independent contractors in the industries of HVAC, plumbing, and electrical that offer the highest standards of quality and service must have several main areas of emphasis and attention within their company to achieve this success. These great companies must maintain a clear focus and perspective of three main areas in their company. Each of the items below go hand-in-hand to build a service company that is focused and centered on superb quality:






