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[24 Jan 2012 | No Comment | ]
Who, Me?  Accountability for Contractors Part 2: Which Comes First… Responsibility or Accountability?

ac·count·abil·i·ty
: the quality or state of being accountable; especially : an obligation or willingness to accept responsibility or to account for one’s actions

re·spon·si·bil·i·ty
1 : the quality or state of being responsible; as a : moral, legal, or mental accountability b : reliability, trustworthiness
2 : something for which one is responsible

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[23 Jan 2012 | No Comment | ]
Direct Marketing for 2 cents a Contact

That’s Right, 2 cents a contact! What is it? Email Marketing. The fastest, easiest, and most effective way to communicate with your customer base is also the least expensive. Creating a customized campaign is not as difficult as you may think.

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[23 Jan 2012 | No Comment | ]
Price, Quality & Service – What Matters Most?

The meat market in Lewisville, Texas is a landmark. Not only does the meat market sell meat, it serves great lunches, including outstanding BBQ, homemade pies, etc. Every year, we hold a “Rib Off” at the Service Roundtable where we buy ribs from three different restaurants and conduct blind taste tests for the sauce and meat. The meat market wins every time it’s in the competition.

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[23 Jan 2012 | No Comment | ]
Building the Team – Bonus for the Salespeople

Salespeople are paid hourly according to skill level and licensing or skills training achievement. Aim for a consistent hourly rate for the position. Overtime applies according to state and federal wage and hour laws.

Use a Bonus Plan to reward production over Goal. Performance at Goal is what is expected of those who hold the Position of Salesperson.

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[23 Jan 2012 | No Comment | ]
Ideas to Get Your Phone to Ring

I’ve spoken with a number of Nexstar® Network members who’ve asked for ideas to get the phone to ring. Together, we’ve come up with thoughts that we have gotten quite excited about, and I’d like to share some of them with you.

editorial, featured »

[10 Jan 2012 | No Comment | ]
Who, Me?  Accountability for Contractors Part 1: The Basic Needs

Having read a great deal of books on businesses and what it means to operate a successful one, we’ve come to the conclusion that everyone has a great deal to say on the subject. Enough to fill aircraft carriers, in fact. So where does one start?

That’s why when we work with a contractor to help improve his business, we try to summarize the best of what we’ve learned and what we’ve seen work in successful companies. And we have found that the best place to start is with the knowledge that every act, every day, requires accountability.

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[9 Jan 2012 | No Comment | ]
Tracking Jobs

Do you know if your prices are right? Do you know if you are properly bidding your Jobs?

The bottom line is the bottom line. Hurray for you…if you are making all the money you want, if you are providing a real retirement investment program for yourself and your team members and if you could take a major hit to your business (disaster, disability, divorce?) and still be in positive cash flow. If so, you can stop right here.

editorial, featured »

[9 Jan 2012 | No Comment | ]
Simple, Successful Marketing

One of the great things about ShuBee is all of the simple, yet successful products they provide to the industry that help you stand out and succeed. Here are ten simple, successful marketing tactics you apply in your company. Don’t let the simplicity fool you. Simplest can be best.

editorial, featured »

[27 Dec 2011 | No Comment | ]
Classic Business Advice

“The first mistake of public business is going into it.” ~ Benjamin Franklin

In current political discussions, we hear how it would be a good idea to run our government like a business. There is a steady call for more businesspeople in elected positions.

The problem with that is, most business people are poor business people.

Business drives the economy. Particularly small business. I suggest we pause this political discussion long enough to consider the current state of our businesses. Perhaps we could fix the economy by fixing our businesses.

editorial, featured »

[27 Dec 2011 | No Comment | ]
Focus on Quality

What really makes customers want to do business and continue doing business with a particular service company? If the customer continues to be a loyal client for life, it always relates back to quality. Independent contractors in the industries of HVAC, plumbing, and electrical that offer the highest standards of quality and service must have several main areas of emphasis and attention within their company to achieve this success. These great companies must maintain a clear focus and perspective of three main areas in their company. Each of the items below go hand-in-hand to build a service company that is focused and centered on superb quality: