This week’s tip comes straight from ShuBee CEO and former owner of several highly profitable plumbing/HVAC companies Steve Stone. He pointed out that in today’s lackluster economy it’s more important than ever to make the most of all business opportunities. If you’re not able to effectively capture and convert all the calls coming in to your office, that breeze you feel is the wind sucking money out of your bank account.
Certainly it’s every business owner’s dream to answer the phone to a customer who needs a contractor for a million …

I can’t help but peek across the parking lot to see if I can recognize any faces through the window of the supply house. Not always, but most of the time I can see the same guys jawing at the counter who were there when I’d go in to buy my supplies. They’re still driving the same trucks, wearing the same uniforms, having the same conversations about how business is down.

The only thing that’s changed for most of these guys is the color of their hair.

What these guys don’t realize is that they’re only verifying to one another that it’s okay for business to be slow. The thought among the group is that as long as times are slow for everyone, doing less business is okay.

Steve Stone
Owner/CEO
With today’s technology and niche service companies popping up all over the horizon, it’s easy to give in to the temptation of having your after hours or weekend call dispatching outsourced. Don’t give in, don’t treat your after hours and weekend business like a stepchild.
You never know when that late night call could turn into your next six figure account and the last thing you want to do is have someone not familiar with your company handling your business’ largest new account.
It may seem like a good idea to …